will a dog poop testing program cost?
A. Our costs are absolutely as advertised, $34.95/dog
registered and $49.95 for each matched poop sample and
only $24.95 if the sample does not match a registered dog.
There are NO costs for kits, NO costs for set up, No
extra service fees.
Q. Can we get
a discount if we have more dogs?
A. NO. We already offer the lowest possible price per dog
and larger communities with 100+ dogs typically require
much more support, have larger staff turnovers and
usually need much more personal attention and employee
training than smaller properties. They also often have
complex compliance monitoring programs requiring frequent
administrative updates, some use alternate billing
processes and need custom management programming. So
rather than giving a discount for having more dogs and
charging later for every added service or administrative
fee, we keep the cost exactly the same for everyone so it
is simple and clear how much every customer will have to
Q. How long
will it take to get a program started, get supplies etc?
A. We are ready to start your program TODAY! We keep huge
inventories of DNA testing kits and supplies in stock as we automatically ship
restocking supplies to customers as they are used up.
Kits can be shipped the next day, but standard shipping
typically takes1-7 days for delivery depending on your
location. The time it takes to get started will really be
dependent on your ability to get the program started in
Q. Do we have
to swab all the dogs at one time?
A. YES or NO. In order to match poop with all dogs, we
need swabs from every dog. But we offer gradual
integration so you can swab
just the new dogs arriving. Then when existing leases are
renewed residents will need to have their dogs swabbed.
So the program can be run both by swabbing all dogs at
one time or doing it gradually over a year or more. Both
methods are equally effective.
Q. Why are
there charges for dog poop that cannot be matched?
We cannot fine anyone for those.
A. It is always our goal to keep costs as low as possible
for each community. However, it is impossible for Mr Dog
Poop to provide kits and process unlimited samples at no
charge. So we have set a fee of just $24.95 for samples
that cannot be matched (a fee below our actual cost)
and $9.95 for samples that cannot be processed. Samples
that are matched will be billed at $49.95 when residents
can be fined and that will help us make up lost costs on
no matches. We essentially run the poop process at our
cost, because we make our money stopping the poop, not by
This pricing structure
incentivizes community managers to send in quality
samples that have a high probability of matching a
residents dog without being severely impacted by costs of
any unmatched samples. It also incentivizes communities
to locate the unregistered pooping dogs to recover those
costs. Programs always run better when people are
motivated. We tried a no cost for no matches policy did
not motivate anyone and without their complete
cooperation it also became an unreasonable cost burden
for our company.
Q. What is the
frequency of unmatched charges? And how do properties
properties control those costs?
A. The number of unmatched charges depends on the
property. Are there a high number of unregistered dogs?
Are your employees collecting the samples properly and
avoiding samples that will not likely have any DNA?
Some properties are
very careful and get 100% match ratios, others get 0% and
continue to send in one unusable sample after another
with no effort to improve it. The frequency of no matches
is completely controllable and every property should have
no problem getting a high match ratio.
To cover the
processing costs, a $100 fine covers the cost of the
matched sample and 2 unmatched samples. Meaning 66% of
the samples can be useless and you still cover your costs.
With a $200 fine, you can cover costs even if only 1 in 7
poops is matched. Because of our 1/2 price for unmatched
and low match costs any property can run the program even
at 85% no match and the fines can still cover all
There is no reason a
property would have a high number of no matches unless
they have high traffic from unregistered dogs and at that
point they need to eliminate that problem before any DNA
poop matching program will be effective.
Q. Why would a
sample not be matched to a dog?
A. There are many possible reasons a sample cannot be
matched. Usually it is a result of the collection process
or if the sample was just too old. But sometimes the
sample came from a dog outside the community or it may
not be dog poop at all. Often possum, raccoon or even cat
poop is sent in thinking it was dog poop and of course,
we don't have genetic profiles of the raccoons in your
Q. How will we
know when there is a Dog Poop DNA Match?
A. We email each property manager or point of contact
whenever a match is found. Those matches are also posted
online in the customer management interface where a Certificate of Analysis showing the results of the dog poop sample
tests compared with the original dog swab can be
downloaded and presented to the guilty resident.
We try to maintain a
close relationship with all of our contacts at each
property as these programs are implemented so everyone
understands what to do, how to do it and how to get the
best results, so don't worry about being notified, we
will notify you and contact as frequently as necessary to
get your program on the right track.
Q. No costs
for kits, no start up supplies, when do we pay?
A. We have structured this program to be affordable and
sensible to any property with no up front costs and no
costs for resupplies. When those DNA kits are shipped
back to our lab, they are entered into each account as a
pending charge and on the first of each month invoices
are generated for the previous month and mailed to each
property. So if just one dog is registered this month, a
bill for $34.95 will be mailed next month. Likewise, if
no dogs are added, then there is no cost. That gives
properties an opportunity to collect fees sometimes
months before the bill is paid.
Q. Can you
test dog urine?
A. Unfortunately, NO. There is not typically any DNA in
urine in healthy dogs so it is not possible.
Q. Are the
matches accurate? Do you have false positives or accuse
the wrong dogs?
A. The matches are extremely accurate. We are using the
same type of process that the FBI uses to match humans
except they only use 14 markers and we use 23 allowing us
even more accurate matching.
The only problem with
matching dog poop with dogs is that the DNA in the poop
is degraded by the bacteria and enzymes in the poop. So
we will not normally have a complete profile of all 23
genetic markers and in some cases we will not be able to
positively identify a dog. But the data is always
accurate, so if enough markers are available then
accurate matches are made. The more markers we have the
higher the probability of accuracy. If we do not have
enough markers to get an absolute match then we consider
that a NO MATCH rather than saying it could possibly be
one of the dogs on a property.
The only possible
scenario of making a false match would be in the case of
identical twins where one twin is not registered in the
database and comes to visit and leaves its poop behind.
Since their DNA is exactly the same it would match the
registered dog who would be accused. But identical twins
in dogs is extremely rare and the possibility of that
happening more than a million to one.
Despite our fun
cartoons and jokes, we take this very seriously and would
never accuse anyone without absolute proof which is why
we stress the importance of the initial swabbing process
Q. Are you
licensed and insured?
A. Yes. We are a Florida corporation licensed in the city
Tampa located in Hillsborough Country. We have a $2
million general liability, $1 million excess liability, $1
million auto liability and $500,000 workers compensation.
We are registered with Compliance Depot,
RMIS (Registry Monitoring Insurance
Service) and Notivus. We do work for
most of the top management companies and meet the
requirements of the most demanding compliance monitoring
programs. We also provide real time access to all
documents so there is never any question about the status
of our insurance policies or licenses.
Q. Do you test
the dog poop DNA or send the samples out to another lab?
A. We do the testing, we do the matching at our facility.
We have posted some video clips demonstrations
in our DNA lab and how
parts of the process work. We are not distributors or
resellers, we created the process, we build our own
collection kits and even wrote the software to match the
DNA profiles. We are the real deal, an actual dog poop
DNA testing company with our own lab techs and software
Q. Why should
we use you over your more experienced competitor Poo
A. We have newer technology, more to offer and we can do
it for a better price. Our companies and philosophies are
very different and we offer very different services. We
can both provide the product, it really depends on what
you need from the service and who you think can support
you long term. For a more detailed comparison of our 2
companies see: Compare Mr dog Poop with PooPrints.
competitors say you are a new company, how do we know you
will still be in business next year?
A. We are not actually a new company, in fact Mr Dog Poop
was created and financed by an IT company that has been
in business since 1997 and has provided website hosting
and ecommerce services to small businesses for nearly 2
decades. Mr Dog Poop was created to expand the company's
software development and IT resources into a Bio-Tech
market. Rather than just offering services to outside
customers, we decided to build our own platform which is
now the core support for Mr Dog Poop's entire operation.
That means our
corporate structure, service record and business
experience is nearly 4 times that of our oldest
If a company has
survived 2 decades, 2 market bubble bursts and the
biggest financial crisis our country has even seen, there
is a pretty good chance it will still be around next year.
Q. Do you have
a list of references or properties you service?
A. No. Our terms of service agreement prohibits us from disclosing any
information about our clients and for good reason. You
would not want your competitors to now how you operate,
how your program is being run or how you managed to
implement it in your community. We work very closely with
upper level management companies and respect and protect
their operational procedures, customer data and are
contractually obligated not to share any information
about them, their program or even the fact that they use
While our competitors
may choose to freely share that type of information, our
customers would never trust us with resident data or work
with us as we provide interoperable software interfaces
between management systems if we chose to disclose any
information about them or their residents.
none of our property managers really want to answer calls
from other properties looking to know about our program.
Posting that information is disruptive and would be
disrespectful to our clients.
Besides, there have
been plenty of news stories about us and the fact that we
are providing services across the USA. So while we wont
disclose the information, some of our customers have as
PR for their own properties. There are many success
stories documented online.
Q. Do we have
to sign a long term contract?
A. No. But you will want a service agreement in place to
protect you and guarantee long term pricing. Without some
type of contract, we could change prices, refuse service
or change the program terms anytime. So having detailed
service contracts protects you and insures that the
program will continue to provide the same level of
service at the same price for many years. Service
agreements do not bind anyone for any period so all
customers are free to leave at any time for any reason
with no penalty or fees.
Of course no sensible
management company is going to start a program like CRIME
LAB without some type of contract or agreement in place
securing their privacy and guaranteeing service long term.
In some cases these contracts can take long periods of
time to negotiate mutually agreeable terms and conditions.
Our attorneys are available to work with communities to
provide custom contracts and service level agreements
Q. Is there a
Mrs Dog Poop?
A. Mr Dog Poop is just a brand and not a real person, so
unfortunately there is no Mrs Dog Poop. It might seem
like a strange question in our FAQ page, but we get asked
that question all the time. And while Mark, the owner, is
the face of the company, his real name is not actually
"Mark Dog Poop".