Mr Dog Poop's Frequently Asked Questions
Mr Dog Poop's DNA program is the most trusted and cost effective program for ending dog poop in multi-family communities. In 2021 we decided to go full e-commerce, meaning properties can sign up online for accounts and get started immediately and manage their own programs via our web portal.
All programs are now 100% under the control of each community. Mr Dog Poop serves solely as each property's Virtual DNA Lab, processing the samples collected by and sent in by each community. The Virtual DNA Lab posts lab results on our website / web portal giving communities all the information they need to run their program and enforce their own policies and fines.
This new e-commerce model takes Dog Poop DNA testing to a whole new level. It is now as easy to run a DNA program as it is to order a toaster oven on amazon.com. No contracts, no hassles, no more poop!
Q. Has COVID-19
impacted your business? Will that impact future pricing
In spite of all that, we have embraced the opportunity to facilitate remote work and support our customers working remotely. By bringing more automation to our service and going to a full virtual product. As a result, our business has actually grown substantially in 2020 despite covid. With growth and automation we have been able to decrease production and administration costs and maintain the same pricing for customers in spite of supply line issues and cost increases.
Q. What will a
dog poop testing program cost?
If you would like a written quote with itemized pricing, you can use our price estimating tool or request our FREE information package with more details about our program, our company, the instruction sheets and sample swabs so you get a hands on overview of our program and products.
Q. Is a long
term contract required for service?
Any customers using a credit card with our automatic payment option are not required to sign any documents because payments are collected automatically when services are delivered and no billing is required.
Q. Can anyone
cancel at anytime?
Q. Why is Mr
Dog Poop's program so much cheaper than its smaller
Being bigger lets us pay less for supplies, deploy automation and techniques that are just not available at lower volumes. We also own our own facilities, manage our own IT infrastructure, write our own software, manufacture our own kits and distribute all of our supplies from one location completely cutting out any "Distributors or Franchisees" and allowing us to charge less for services and still make a reasonable profit.
Our e-commerce model lets us manage virtually unlimited customers across the USA by using more technology and minimizing staff involvement and the normal slow downs caused by manual account approvals, lab match notifications and customer support.
Today, people are buying cars from virtual dealers, ordering food from virtual menus, ordering groceries from their phones and people expect the same level of service and ease of use from their dog poop testing company.
Q. Is this
program really going to end the dog poop left in our
In all honestly, it is almost always successful but at some properties it is a complete failure even though we provide the exact same services to every community. A poorly run program will not stop the poop and will further frustrate the staff as they try to run an enforcement program on top of the still existing dog poop problem.
Q. What are
some of the challenges that would prevent the program
from being successful?
Employees almost never read the instruction sheets which is a constant problem in getting good swabs and poop samples. Properly training employees takes more than 2 minutes and is always a challange.
It is very important to have the program as a documented part of the move in and lease renewal process so that no resident is overlooked as well as providing constant reminders to dog owners that the program is being used to enforce dog poop cleanups.
To get matches, poop collectors must be properly trained and have the ability to decide if a sample should or should not be collected. Not all poop will have viable DNA to get a match and sending in bad samples will drive up costs with no matches.
In other words, the success of the program is really up to each community based on how they manage it.
Q. Do people
start picking up poop after being caught or do they just
keep getting fined?
And it gets worse for owners of multiple dogs when 2 or 3 dogs are caught at the same time.
If dog owners are aware how severe the fines can be, they wont walk away from $200 sitting on the ground. Most people will do almost anything to save $200, not to mention $200 several times a week.
Q. Can we get
a discount if we have more dogs?
Companies that offer discounts for high volume forget to tell you that as new dogs move in, you will need to pay a higher price to send in one swab than you originally paid for the initial 100 dogs.
Our pricing has been the same for everyone since we started in 2014 despite significant increases in our costs. We can offer uniform pricing because of the extremely high volume of samples we process daily.
Q. How much do
we pay to reorder more kits and supplies? Is there a
We understand that properties don't have huge budgets to purchase bulk supplies in advance and sometimes won't have a new dog moving in for several months. So there are no minimum orders, if you want 3 swab kits at $4.95 each, that is what we will ship to you.
Q. Can we
return unused DNA collection kits for a refund?
Q. How long
will it take to get a program started, get supplies etc?
Q. Do we have
to swab all the dogs at one time?
Q. What is the
frequency of unmatched poop samples? And how do
properties properties control those costs?
Some properties are very careful and get 100% match ratios, others get 0% and continue to send in one unusable sample after another with no effort to improve it. The frequency of no matches is completely controllable and every property should have no problem getting a high match ratio.
To cover the processing costs, a $150 fine covers the cost of the matched sample and 2 unmatched samples. Meaning 66% of the samples can be useless and you still cover your costs. With a $250 fine, you can cover costs even if only 1 in 5 poops is matched. Because of our low price for processing and matching, any property can run the program even with 80% not matching and the fines should still cover all processing costs.
There is no reason a property would have a high number of no matches unless they have high traffic from unregistered dogs and at that point they need to eliminate that problem before any DNA poop matching program will be effective.
Q. Why would a
sample not be matched to a dog in the community?
Q. How will we
know when there is a Dog Poop DNA Match?
We try to maintain a close relationship with all of our contacts at each property as these programs are implemented so everyone understands what to do, how to do it and how to get the best results, so don't worry about being notified, we will notify you and contact as frequently as necessary to get your program on the right track.
Q. Can you
test dog urine?
Q. Are the
matches accurate? Do you have false positives or accuse
the wrong dogs?
The only problem with matching dog poop with dogs is that the DNA in the poop is usually degraded by the bacteria and enzymes in the poop. So we will not normally have a complete profile of all 23 genetic markers and in some cases we will not be able to positively identify a dog. But the data is always accurate, so if enough markers are available then matches are made. The more markers we have the higher the probability of a match. If we do not have enough markers to get an absolute match then we consider that a NO MATCH rather than saying it could possibly be one of the dogs on a property.
For a more detailed explanation read: "Understanding The Accuracy of Dog Poop DNA Testing".
Q. Are you
licensed and or insured?
Q. Do you
actually test the dog poop DNA or send the samples out to
Q. Can anyone
visit and take a tour of Mr Dog Poop's DNA lab if they
are in Tampa?
If any company is offering tours of their lab, it would be hard to make the claim that they have a secure lab.
Q. Will you
provide references from the properties you service?
Out of respect for all of our customers our terms of service agreement prohibits us from disclosing any information about our clients for those reasons as well as our obligation to protect their operational procedures, resident data and financial information.
We also work with government institutions, universities, publicly traded companies and are subject to FERPA, FTC regulations and contracts that often take months to negotiate. So our disclosure policy is very strict. We don't disclose or discuss any of our customers or their operations.
Q. Do you have
your own database?
Our Information Technology Platform is more than just a simple database, it runs our company from top to bottom. From inventory management, to customer management to DNA matching and even our monthly billing. It is the heart of our company and the reason we can service so many communities across the country.
Q. How do we
know you will be in business next year? Do you have a
long term corporate plan?
We built an extremely successful company starting with a rake and a bucket picking up dog poop in backyards in 2014. Today, we have a dedicated facility processing endless DNA samples in our own lab and shipping our DNA testing kits across the country. We have created a national brand and continue to grow because of our very careful strategic planning.